IWC Pilot's Watch Chronograph Top Gun Ceramic Black Dial 42mm Ref. IW389401

frequently asked questions

A. How long does it take for an order to be shipped?

  After payment is confirmed, production and order processing will take 3-5 working days. The product will then be shipped to you, and the system will send you a shipping order number after shipment.
  It should be noted that the delivery time will be postponed during holidays.

  NOTE: To receive notifications from us, please make sure your email or phone number is correct and available. (If you do not receive an email from us, please also check your spam folder and make sure to leave your usual email when placing your order.)

B. How long will it take to receive my shipment?

 It usually takes 15-20 business days to arrive, depending on your location.
 You can track your package through "17TRACK" via the tracking number, and it usually takes 3-5 working days to display the logistics information.

C. Differences in performance of watch movements of different grades

Ordinary movement: waterproof for daily life, cheap, 90% restoration, power reserve of about 24 hours, automatic winding (usually takes about two days to manually wind).
Japanese movement: waterproof for daily life, cheap, most cost-effective, 95% restoration, power reserve of about 48 hours, automatic winding (needs to be manually wound every 4-5 days).
Swiss movement: excellent waterproof performance, 99% restoration degree, all functions, watch materials, workmanship, and details are very similar to the original. The power reserve of the movement is up to 72 hours. (Normally winding once a week is enough).If you want to buy, you can search in the store (Swiss movement) Or contact our website customer service to purchase.

Send Repshop Jack a message via WhatsApp. Please click here.

D. What is the first thing you do after receiving the watch?

1) For quartz movement watches, the battery is already configured and you only need to adjust the time.
2) Mechanical movement watches need to be wound manually for the first time to ensure accurate travel time.

(Attached is a mechanical watch winding video, taking the Rolex Day-Date as an example, please scroll to the bottom of the page to watch)

In some cases, advertised items may be out of stock.

Please understand that some of the actual pictures are taken with color difference due to the different light and scene at the shooting site.

The site is currently priced primarily to replicate its look and some of its functionality. If you want a watch with better performance, we sell that too. For example, it is a 1:1 imitation of Swiss movement, but the price will be higher. You can order by contacting us at the bottom of the website or by searching for Swiss movements in the website search bar. We cooperate with thousands of factories, we can provide any luxury replicas you want, the number of products on the website is limited and difficult to update in time, if you want to buy other brands or categories of luxury goods, please attach pictures Contact our website customer service and send a message to Repshop Jack via WhatsApp: Please click here.

If you have any questions after receiving the goods, please contact us and a member of our customer service team will usually respond to you within 24 hours and check the status of your order.